Privacy Policy

9Byte (ABN 63 152 363 025) ("9Byte", "we", "us" or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information we collect

We collect personal information that you provide to us and that is reasonably necessary for our functions and activities, including:

• Contact details you submit through our contact form or by email — such as your first and last name, email address, phone number, company name and the content of your message;
• Engagement information you provide when discussing or entering into a project with us; and
• Technical and usage data collected automatically when you visit the Website, such as your IP address, browser type, device information and pages viewed.

2. How we collect it

We collect personal information directly from you when you complete our contact form, email or call us, or engage us for services. We may also collect technical data automatically through cookies and similar technologies (see section 6). Where practical, you may deal with us anonymously or using a pseudonym, although this may limit our ability to respond to your enquiry.

3. Why we collect and use your information

We use personal information to:

• respond to your enquiries and provide the information or services you request;
• prepare quotes, proposals and deliver our services;
• operate, maintain, secure and improve the Website;
• communicate with you about your engagement or, where you have consented, about our services and updates; and
• comply with our legal obligations.

4. Disclosure to third parties

We do not sell your personal information. We may disclose it to trusted third parties who help us operate our business and the Website, including email delivery and cloud hosting providers, on the basis that they protect it and use it only for the purposes we authorise. We may also disclose personal information where required or authorised by law, or to protect our rights, property or safety, or that of others.

5. Overseas disclosure

Some of our service providers (for example, email and hosting infrastructure) may store or process data on servers located outside Australia, including in the United States and the European Union. Where we disclose personal information overseas, we take reasonable steps to ensure it is handled consistently with the APPs.

6. Cookies and analytics

The Website may use cookies and similar technologies to enable core functionality, remember your preferences and understand how the Website is used. You can control or disable cookies through your browser settings, though some features may not function properly as a result.

7. Data security

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, to meet our legal and business obligations, or to resolve disputes. When it is no longer required, we take reasonable steps to destroy or de-identify it.

9. Accessing and correcting your information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete, by contacting us using the details below. We will respond within a reasonable period. There is generally no charge for making a request, though we may recover reasonable costs of providing access in some circumstances.

10. Direct marketing

We will only send you marketing communications where permitted by law and, where required, with your consent. You can opt out at any time by using the unsubscribe facility in our communications or by contacting us, and we will action your request promptly.

11. Complaints

If you believe we have breached the APPs or mishandled your personal information, please contact us using the details below and we will investigate and respond. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

12. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on this page, with the "Last updated" date reflecting the most recent changes.

13. Contact us

For any privacy questions or requests, please contact our privacy officer at hello@9byte.com.au, call +61 3 9656 9730, or write to us at Level 9/10 Queen St, Melbourne VIC 3000, Australia. See also our Terms & Conditions.