Empowering Aktrapid’s Vision with Innovation

Revolutionizing Healthcare Workforce Management with Real-Time Shift Allocation, Mobile Efficiency, and Seamless Member Experience.

Project Brief

Client: Aktrapid Nursing Agency
Industry: Healthcare & Workforce Management
Duration: 2 months 
Services Provided: Solution Design, Mobile App Development, Web Portal Development, and Deployment

Aktrapid Nursing Agency, a trusted name in healthcare staffing, partnered with us to digitally transform how they manage and deploy their nursing and support staff. The objective was to build a robust, intelligent workforce management solution CareConnect that streamlines shift allocations, enhances communication, and improves overall operational agility for aged care facilities and healthcare providers across Australia.

The solution includes a modern, cloud-based Member Portal for managing clients, member profiles, and allocations, as well as native mobile apps for iOS and Android, purpose-built for Aktrapid’s field staff. Members can accept or decline shifts in real-time, receive instant push notifications, use biometric Face ID login, view upcoming schedules, request uniforms, and track travel time via in-app maps. The platform’s intuitive design and real-time backend integration empower both agency staff and healthcare workers with efficiency, visibility, and control bringing Aktrapid’s commitment to quality care into the digital era.

Project Outcome

CareConnect has redefined Aktrapid’s staffing operations by delivering a fully digital, mobile-first experience for both agency coordinators and healthcare professionals. The solution empowered nurses and caregivers to manage their schedules on the go, while enabling real-time shift allocation and streamlined communication.
The outcome? A faster, smarter, and more connected workforce solution built to support the demands of aged care facilities and the flexibility frontline staff need.

30% faster shift fulfillment, minimizing last-minute coverage gaps

Flexible uniform request handling, directly through the member app

Real-time notifications that keep staff informed and responsive

Streamlined communication between agency and field staff

Password-less login via 3D biometric face scan in the member app

Design Process

The CareConnect platform was meticulously designed to meet the fast-paced demands of the healthcare workforce, with a strong focus on intuitive functionality, native mobile responsiveness, and real-time usability. Built for both iOS and Android, the member apps empower nursing staff to manage shifts, availability, and communication right at their fingertips.

Human-Centered Research & Analysis

We collaborated closely with Aktrapid’s frontline nurses, caregivers, and admin teams to deeply understand their daily workflows and pain points. These insights shaped our design priorities ease of use, rapid shift access, and minimal admin friction across all device types.

Native-Centric Wireframing & Prototyping

We developed dedicated wireframes and interactive prototypes for both iOS and Android environments, ensuring platform specific usability and behavior. Prototypes were validated with real users to optimize navigation, tap targets, and workflows across various mobile devices.

Unified UI/UX System for Native Apps

We crafted a consistent, high-performance design system tailored for Swift (iOS) and Kotlin (Android) development. The result: a fast, accessible, and visually streamlined app experience. Key features like passwordless 3D biometric login, uniform request handling, and real-time shift notifications are accessible within two taps, keeping nurses connected and in control without delay.

The design process was highly collaborative, involving continuous user testing to refine the app’s usability and responsiveness.

Development Process

The development of the CareConect platform focused on delivering a high-performance, secure, and scalable mobile solution that streamlines shift management and real-time communication for healthcare professionals. Designed for both iOS and Android, the solution combines modern mobile architecture with enterprise-grade backend systems.

Technology Stack

We built native mobile apps using Swift (iOS) and Kotlin (Android) to ensure optimal performance, security, and responsiveness. The backend was powered by .NET 8 with a Domain-Driven Design (DDD) architecture and integrated with PostgreSQL for structured data management. Hosted on AWS cloud infrastructure, the system leverages services such as Amazon RDS, S3, Lambda, and CloudWatch for reliability, scalability, and observability.

Real-Time Data Sync

Using WebSockets and Firebase Cloud Messaging (FCM), the app supports real-time shift availability updates, push notifications, and instant sync between members and the agency. This ensures zero delays in confirming or releasing shifts critical for fast-paced healthcare environments.

Geolocation & Travel Intelligence

We integrated Google Maps SDK to offer real-time navigation, travel distance, and estimated time directly within the app. This enables caregivers to view client locations, assess travel time, and improve punctuality all without leaving the app.

Biometric Authentication & Data Security

The app supports passwordless login using Apple Face ID and Android 3D biometric authentication, offering secure yet seamless access. Role based access control and end-to-end encryption ensure that all personal and shift-related data remains protected and compliant with Australian privacy standards.

Testing & Quality Assurance

We followed a CI/CD-driven QA pipeline, combining automated unit tests, UI testing, and manual UAT cycles across multiple devices and OS versions. This ensured that every feature from shift acceptance to uniform requests performed reliably in real-world conditions.

Release & Post-Launch

CareConect launched on schedule across iOS and Android, with full onboarding and training provided to ensure a smooth transition. We offered three months of post-launch support, resolving issues quickly and fine tuning the platform based on real user feedback.

Since its release, CareConnect has become a critical tool in Aktrapid’s operations boosting shift fulfillment speed, streamlining communication, and reducing admin overhead across the board.

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